Shipping & Returns
Shipping: When will my order ship?
Once your order is successfully submitted, our fabulous team works hard to get your order packed and ready to ship to you within 2-3 business days. Then, our favorite mail carriers do their thing and it should be in your hands in 2 to 3 additional business days!
Pick Up In-Store
When can I pick up my order?
We typically have pickup's ready for you the day of! Sometimes we need 1 business day to process and complete your order, but don't worry! You'll receive an email notification as soon as it's ready to go home with you!
Can I add or remove items from my order if it is pickup in-store?
If you need to make any changes to your order, please contact us as soon as possible. Making a change may delay when your order is ready for pickup, but it's our goal to make things right as soon as possible!
I accidentally selected "Pickup In-Store". Can I change this to ship to my address?
Please contact our customer service as soon as possible to make changes to your order! email@example.com or 9373666353 - We'll do our best to get your goodies to you as soon as we can!
What is your return policy?
Our return policy is 30 Days from the day your order ships from our warehouse. Unfortunately we can’t offer you a return after this period. To be eligible for a return, your item must be unused and in the same condition that you received it.
*ALL CLEARANCE ITEMS ARE A **FINAL SALE** and are NOT ELIGIBLE for our regular return policy.*
What is my responsibility when making a return?
Returned items are your responsibility until they are delivered to our warehouse. Please ensure the item(s) you are returning fall within our Return Policy and that they are packaged properly! We ask that you package your order the same way you received it. We are not responsible for lost items, damaged items, or items returned to us by mistake.
Shoes must be returned in their original shoe box. The shoe box should not be used as a shipping box, it should be packed in a separate box or shipping mailer.
Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a restocking fee (this restocking fee can vary from 5% up to 30% depending on original purchase price of the shoes). Additionally, all return shipping costs are the responsibility of the customer.
Can I return or exchange items that were purchased on sale?
All sale items are final and cannot be returned. We know, it’s a bummer. But at least you got a great deal on that amazing item!
Refunds are accepted within 30 days from time of shipment. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds/Returns are at a 14 day processing window from the arrival at our warehouse.
Can I return items purchased online in stores?
Absolutely! We'd love for you to come visit us in store to exchange out your items within our policy guidelines! We have an incredibly stunning boutique storefront waiting for you in Ohio! Be sure to check our hours first!
How long does it take to process my return?
Once the delivery man drops off your return at our warehouse, your return will be processed within 3-5 business days. A sparkling, ready-to-be-spent gift card will be issued via email to the address used to place the original order or a refund will be processed on the original form of payment.
I returned an item and have not received my gift card code yet! What do I do?
If you have not received an email with your gift card code 5-7 business days after we have received it here, please let us know! You can shoot us an email at firstname.lastname@example.org or call us at 9373666353. Keep in mind that sometimes the email may filter into your junk or spam folder!